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Human Resources

Popular Courses at SVC HQ

Introduction to HR |  This course provides an essential overview for anyone working in HR, who has had no formal training; it will provide you with knowledge of the functions within the HR department. Apply key principles and practices within these functions and improve your overall performance and personal effectiveness in handling a range of HR issues.

Developing Confidence in HR | This course will benefit those responsible for managing staff within the organisation or those responsible for the HR function. A solid foundation of knowledge for those with either no formal training, or those who wish to update on current changes.

Managing Disciplinary and Grievance | An essential overview for anyone working within a position that they will be conducting disciplinary and grievance investigations.

  • Why do we need procedures?
  • Examples of misconduct/gross misconduct
  • Capability/performance or conduct
  • Informal/formal action – all stages
  • Investigate/gather the facts
  • Carrying out investigation meetings


Appraisal Techniques | For anyone conducting appraisals in the workplace that has had no formal training.

  • Aims of appraisal
  • The formal appraisal
  • Preparation
  • Agreeing objectives/targets

Performance Management | Managing individual performance and development in the workplace. This course will compliment your own Company’s HR policies and procedures.

  • Why is performance management important to an organisation?
  • Introducing performance management into your organisation
  • Planning employee performance
  • Reviewing performance
  • Managing poor performance

Equality and Diversity Awareness | This course aims to raise awareness of Equality and Diversity and encourage candidates to take a proactive approach within the workplace. Equality and Diversity can be compromised by candidates own values, opinions, and prejudices, this course explores how prejudices develop and how they may influence people.


“We have used SVC Group for HR advice and various training for some years now. The service always has been excellent. Knowing you have experts in their field behind you really helps”– Codair Design and Publicity