Exceptional Telephone Techniques and Customer Care
Become more effective and confident
Telephone Techniques and Customer Care | Develop and reinforce a culture of exceptional levels of customer care, enhancing the first and on-going impression of excellence from your staff to your customers and contacts.
Particularly useful for employees new to your workforce or to their role, but also invaluable to established staff who need to polish their skills and improve confidence in their abilities. Become more effective, efficient and confident at providing exceptional customer service.
- Why are professional telephone techniques important?
- Best telephone practice – getting the most out of the call
- Forms of communication
- Focusing on customer needs
- What is customer service?
- Why is customer service important to a business?
- Implementing and monitoring service standards
- Dealing with complaints effectively